👋🏻 Hey there!
We're seeking a dynamic Customer Success Specialist to join our vibrant Client Growth team, as we embark on our ambitious mission to become the first-choice creator content & ads platform for e-commerce. In this role, you will upscale customer service standards, advocate for clients' needs, and provide solutions that drive client growth and satisfaction.
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<img src="/icons/warning_red.svg" alt="/icons/warning_red.svg" width="40px" /> This role is full-time, fully remote, and requires availability from 9 am to 6 pm EST.
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🚀 About us
Insense, an official creative partner of TikTok and Meta, is a SaaS-enabled marketplace that connects brands with the creators to produce visual assets that win in the paid social.
Founded in 2016, we are a remote-first company of 50 people from 13 countries.
Our two-year ambition is to become a first-choice creator ad & content platform for e-commerce in the US. And we are inviting you to join us on this exciting journey!
🛠 Responsibilities
- Act as the primary point of contact for self-service clients, ensuring they derive maximum value from our platform.
- Master the Insense platform and the broader domain of paid social advertising to provide best practices, consultative advice, and effective problem-solving to our clients.
- Develop and maintain strong relationships with clients, fostering a partnership that promotes loyalty and growth.
- Manage multi-channel client communication, proactively reaching out to accounts, and providing tailored support and solutions based on their needs.
- Assist in the execution of internal client activation campaigns, driving customer engagement and product adoption.
- Utilize data, product updates, and market trends to recommend growth opportunities to our client base.
- Proactively identify churn risks within your portfolio and develop strategies to mitigate and eliminate such risks.
- Collaborate with the Customer Operations Team, aiding in daily customer operations, back-office tasks, and projects.
- Be the customer advocate within the organization, influencing our sales process and product roadmap based on client feedback and needs.